Refund Policy
Last updated: August 29, 2026
1. Digital Products
ScaleStart sells digital e-books, guides, and related digital resources. Because digital products can be accessed or downloaded immediately after purchase, all sales are generally final after delivery.
2. When a Refund May Be Available
A refund may be considered when:
- Your payment was completed but the purchased resource was not delivered.
- The delivered file is materially different from the product description shown at checkout.
- A duplicate charge occurred for the same product and order.
- A refund is required by applicable consumer-protection law.
3. Situations That Normally Do Not Qualify
Refunds are normally not available for:
- Change of mind after delivery or download
- Failure to read the product description before purchasing
- Inability to use the resource because of unsupported software, device, or personal circumstances
- Dissatisfaction with expected business, financial, or personal results
- Failure to check the email address used during checkout
4. Delivery Problems
If you do not receive your access or download instructions, first check your spam, junk, promotions, and other filtered folders.
If the message still cannot be found, contact us at support@scalestart.store. Include the email address used at checkout and, if available, your order ID.
5. Requesting a Refund
To request a refund review, contact support within 14 days of the purchase date. Your request should include:
- The email address used during checkout
- Your order or payment ID, if available
- The name of the purchased resource
- A clear explanation of the issue
We may request additional information to verify the order and understand the problem.
6. Review Process
We review refund requests individually. If a refund is approved, it is generally issued to the original payment method. Processing time may depend on your bank, card issuer, or payment provider.
7. Access After a Refund
If a refund is issued, ScaleStart may revoke access to the refunded resource. You must stop using, sharing, or distributing any refunded files.
8. Payment Disputes
Please contact us before opening a chargeback or payment dispute. We are available to help resolve delivery, access, duplicate-charge, and product-description issues.
Contact support at support@scalestart.store.
9. Legal Rights
This policy does not limit any refund, cancellation, or consumer rights that cannot legally be excluded or waived under applicable law.
10. Policy Changes
We may update this Refund Policy from time to time. The version shown at the time of purchase generally applies to that purchase, unless applicable law requires otherwise.
11. Contact
For refund and delivery questions, contact support@scalestart.store.